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University Police Department at the University of Alaska Anchorage
Anchorage, Alaska, United States (on-site)
30+ days ago


Position Summary:

Emergency dispatchers gather, correlate, prioritize and analyze all pertinent information regarding emergency and non-emergency situations, in order to establish proper UPD response/procedure and requirements. Solve complex problems daily using established guidelines and procedures in order to provide correct safety, security and services for the general public and police officers. Dispatchers often make technical decisions without referral to higher supervision due to the immediacy of the situations at hand- for instance, when to make a call out (home phone) to supervisors, the Chief, Lieutenants, Dean of Students, Chancellors' personnel and the CRT group. Decide whether a Building Manager needs to be contacted, etc. Must know how to react to volatile situations/people and how to proceed with the correct responder/s. Due to the increasing domestic, terrorism and more volatile situations that have risen world-wide, dispatchers are continuously taught/updated on how to handle individual situations. For example: bomb threats, terroristic threats, sexual assaults, etc. Dispatch must be able to recognize any/all threats/situations (telephonically) involving the UAA community and surrounding areas and know the proper response, responders and contacts for each situation.


Access State and Federal Criminal Information Systems for basic person, vehicle and criminal data/information activities on an individual, in response to the officer''s request, during investigations and traffic incidents.
Efficiently maintain and update department resource documents relating to: Building security, Building/Room access authorizations, Building lock-up logs, Student Schedules, Building managers and home phones for emergency call-outs, Weekly after hours schedules, UAA/Employee listings, Law Enforcement and UPD Memos/Wanted Persons notices, Trespass Listing, Call-out lists for Facilities Services personnel and to include other UAA employees involved with other pertinent listings. Updating UPD listings for all phone contacts used by personnel. Updating/maintaining other various listings/access to UAA departments/buildings etc. Update and maintain all Law Enforcement Data/Procedures utilized for APSIN/NCIC & NLETS.
Monitor radio systems UPD, Campus Services and APD. Dispatch the correct responders and assistance.
Monitor UAA Fire/Intruder Alarm Data Systems. Coordinate with responsible parties and responders. Monitor Facility Services Alarm Trouble System for equipment problems and contact a responding maintenance technician. Monitor multi-camera CCTV system for in-progress event, and relay pennant information to responders.
Process and file police reports. Provide Public Safety documents for other Internal UA Departments and External Law Enforcement and Insurance agencies, as requested. Enter data into the UPD Data Computer System for all calls for service/incidents. Securing and documenting Lost & Found property, to include tracking and notification of ownership.
Answer a 16-line phone system, to include blue light Emergency phones and Elevator Emergency phones, and dispatch to appropriate UPD/UAA personnel. Using available resources, dispatch officers and/or parking CTO''s to provide safety, assistance and services to the UAA Community; to include locating faculty, staff and students for Emergency Contacts/Welfare checks and if possible to contact via telephone.
Coordinate and dispatch responses to requests for assistance, to UPD Officers, UAA Community and the general public, while on or near UAA property; 24 hours a day, 365 days a year. To assist/aide the safety of all UPD officers while on duty.

Salary Information:

This is a full-time, Grade 76, minimum $21.81 hourly, DOE, 12-month position complete with a competitive salary and UA employee benefits package

To Apply:

  • To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
  • Position is located in Anchorage, Alaska on the University of Alaska Anchorage campus. This is not a remote work position.
  • This position is open until filled with the first application review taking place on July 29, 2022. To ensure your application is considered, apply by 11:55 pm Alaska Standard Time, July 28, 2022
  • To be considered, please include the following required documents in your application:
    • Cover letter which describes how you’re a good fit for our team
    • Resume
    • Contact information for three professional references
  • Additional application requirement: After initial screening, you will be sent a checklist of required items that must be sent to the UAA Police Department as part of your application. All items on the checklist must be included before turning them into UPD.
    Incomplete packets will not be considered for further review.

If you have any questions about this job posting or the application process please contact Chief Jeff Earle at 907-786-1120 or

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.


Must be at least 18 years of age and have no criminal history.

Ability to receive, interpret, respond to and process information and radio logs, completely and accurately. Ability to evaluate and prioritize all information data in regular and emergency situations and make well-informed analytical and rational decisions regarding the safety and security of: the general public, department personnel, UAA staff, faculty, students and UAA property. Ability to make independent decisions and perform more than one job task simultaneously.

Excellent problem solving, mental recall and written and oral communication skills. Ability to maintain accurate, legible and coherent dispatch logs. Ability to remain calm and properly dispatch and coordinate responses. Knowledge of dispatch regulations/manual and procedures. Ability to give directions and addresses telephonically to student, faculty, staff and other pertinent agencies. Ability to receive and process confidential information for dissemination.

Ability to use multi-line telephone systems using proper public and telephone etiquette related to handling police and emergency situations and UAA services. Knowledge of police radio procedures including knowledge of Alpha Codes and Ten Codes (officer response).

Ability to work with and learn UAA’s CCTV system.

Demonstrated ability to use a computer as well as Law Enforcement World Wide Communications Networks. Must be able to type accurately at 35 words per minute. General office skills.

Knowledge of APSIN, National Crime Information Center (NCIC) and The National Law Enforcement Telecommunications System (NLETS) regulations and policies. Data entry skills to enter data and maintain stolen/found property to APSIN, as well as update data on Basic Person records.

Knowledge of local, state and federal agency jurisdictions and responsibilities. Knowledge of local, state and University policies and procedures including Alaska State Statutes.

Ability to respond to work (depending on availability) when coverage is needed to replace the current on duty dispatcher should they call in ill, or they are on scheduled annual leave. UPD must have a dispatcher on duty 24 hours a day, 365 days a year.

Typical Experience:

At least 3 months of dispatching experience, preferably possess 6 months emergency law enforcement dispatching.

Six months of computer skills: to enter and extract data from various types of computer programs, such as the Alaska Public Safety Information Network (APSIN), law enforcement Computer Aided Dispatch (CAD) systems, alarm systems and various data entry and spreadsheet programs.

Experience which demonstrates ability to communicate effectively in person and speak clearly and coherently on a public radio network. Experience with heavy public contact and communication. Computer-aided dispatch (CAD) experience.

Required Education or Training:

Must have a High School diploma or equivalent.
Must possess or train to receive:
• APSIN/NCIC/NLETS certification
• UA Banner system access
• Police/Emergency Dispatcher
• Knowledge of/training in Alaska State Statutes and UPD/UAA Policies, procedures
• Verbal communications using law enforcement terminology

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Job Information

  • Job ID: 64811918
  • Workplace Type: On-Site
  • Location:
    Anchorage, Alaska, United States
  • Position Title: Emergency Dispatcher
  • Company Name For Job: University Police Department at the University of Alaska Anchorage
  • Job Function: Telecommunicator/Dispatcher/Call Taker
  • Job Type: Full-Time

Please refer to the company's website or job descriptions to learn more about them.

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