Description

JOB DESCRIPTION

 GENERAL SUMMARY/ OVERVIEW STATEMENT:  

Receiving general direction from the Security Manager, Supervisor or designee, enforces Hospital regulations, provides a safe and secure environment for Hospital patients, visitors and employees by enforcing Hospital security regulations and by continuously watching for and timely reporting potential safety hazards and unusual occurrences through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services.   Possesses and exhibits extraordinarily strong customer service skills.  Under the authority of a special state police license, responsible for the arrest of criminal suspects.

 Patrols assigned areas, giving particular attention to those areas where security problems have occurred. Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.  Maintains strict confidentially at all times. 

 Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required. Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.

 Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.

 Performs as Dispatcher utilizing “state of the art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.

 Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.

SKILLS & COMPETENCIES REQUIRED:  This section should be a bulleted list of minimum requirements explaining the skills (what the individual is trained for) and competencies (measurable as defined by the job) necessary to perform the job.

Strong interpersonal and communication and customer service skills.  Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others. Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression.  Effectively manage a high volume of activity; handle a variety of diverse and stressful situations and crisis management scenarios. 

Requirements

SKILLS & COMPETENCIES REQUIRED:  This section should be a bulleted list of minimum requirements explaining the skills (what the individual is trained for) and competencies (measurable as defined by the job) necessary to perform the job.

Strong interpersonal and communication and customer service skills.  Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others. Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression.  Effectively manage a high volume of activity; handle a variety of diverse and stressful situations and crisis management scenarios. 

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:  Specify minimum credentials and clearly indicate if required or preferred.

EDUCATION:  Check boxes that best describe the minimum and preferred education requirements.

Field of Study/Additional Specialized Training:  Criminal Justice or related discipline, preferred

EXPERIENCE: Indicate the required and preferred (optional) amount and type of experience.   

Preferred:      3 – 5 years of experience preferred

            Experience in hospital, security/police, emergency medical or customer services preferred

SUPERVISORY RESPONSIBILITY (authority to hire, promote, or terminate):  Indicate supervisory “scope” and list the number of employees supervised.

  Not Applicable

FISCAL RESPONSIBILITY: Indicate financial “scope” information, e.g. size of budget, volume, revenue, etc.

• Responsible for maintaining all hospital issued uniforms and equipment (including but not limited to vehicles, radios, computer equipment, cameras, etc.)

WORKING CONDITIONS: Describe the conditions in which the work is performed.  Use this section to detail any physical requirements for the position (lifting, carrying, etc).  Use this section to also detail any environmental conditions associated with the position (outdoor weather requirements, hazardous materials, etc).

• Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours.   Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations.  Ability to use enough force to subdue, arrest or restrain someone if necessary.  
• Ability to receive instruction and communicate appropriately while moving to and from emergent situations.
• Ability to withstand adverse weather conditions.

• Exposure to chemicals, blood and hazardous waste materials.
• Ability to assist in evacuation procedures including the use of Med Sleds or comparable equipment from any floor of any MGH building.
• Ability to perform all required practical training components  including CPR, MOAB, OC Spray and Handcuffing and physically be able to carry out tasks while on duty if required to do so.
• Each officer must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually.