Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

With our stunning California location, Embarcadero Center is literally at your feet. Our financial district hotel's newly renovated guest rooms and suites offer a sophisticated urban-modernist haven in downtown with superb amenities for a dynamic stay near San Francisco's Embarcadero. A multimillion-dollar renovation has transformed our Embarcadero Center hotel's spacious guest rooms and suites into sophisticated urban retreats, with inviting modernist style in a natural palette, the latest amenities and spectacular balcony views of the city or San Francisco Bay.

The Security Supervisor is responsible for overseeing daily security and loss prevention operations at Hyatt Regency San Francisco. This role ensures a safe and secure environment for guests, colleagues and hotel assets by supervising security personnel, enforcing policies and procedures, responding to incidents, coordinating with local authorities, and managing security logistics for events and high-profile situations.

Key Responsibilities

• Supervise and schedule the security team, including officers, patrol staff, and access control personnel-ensure staffing coverage across all shifts including nights, weekends and major events.
• Conduct regular patrols of the property (public areas, back-of-house, loading docks, parking garage, event/convention spaces) to identify security risks, safety hazards, or policy violations.
• Respond promptly and appropriately to security incidents (physical safety, theft, disturbance, fire alarm, medical emergency) and investigate reports, prepare incident reports, escalate as needed, and recommend corrective action.
• Ensure compliance with local, state and federal laws, and Hyatt brand security standards. Maintain records of incidents, access logs and ensure audit readiness.
• Coordinate with local law enforcement, fire department, and first responder agencies when needed; serve as hotel liaison in investigations or major incident responses.
• Oversee and enforce key control, CCTV/surveillance systems, electronic access systems, and panic/duress alarms. Ensure all systems are functional and correctly monitored.
• Develop, train and coach security staff on standard operating procedures, emergency response protocols (evacuation, lockdown, active-shooter, natural disaster), crowd management, guest relations, and Hyatt service expectations.
• Support high-profile guest visits, conventions, and events by conducting risk assessments, deploying security staffing plans, and coordinating with event/banquet services.
• Manage and support loss prevention initiatives: review incident patterns (e.g., theft, fraud, shrinkage), make recommendations for operational improvements, and assist with investigations and disciplinary processes.
• Prepare daily/weekly security reports for senior leadership, including incident log summaries, risk assessments, staffing status, system/facility status, and training updates.
• Actively contribute to the hotel's safety culture-participate in safety committees, conduct safety audits, collaborate with engineering and facilities teams to address hazards and security vulnerabilities.

This is an hourly position with a compensation ranging from $34-$36 per hour.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Minimum 3 years of security experience in a hotel, hospitality, or large public venue environment (preferably including supervisory responsibility).
• Knowledge of security systems (CCTV, access control, alarm systems), emergency response protocols, and incident investigation procedures.
• Valid security officer license (CA Guard Card) or eligibility to obtain one.
• Strong communication and interpersonal skills; ability to lead teams, interact professionally with guests, and coordinate with executives and agencies.
• Ability to work a flexible schedule, including nights, weekends and holidays; comfortable in 24/7 operations.
• Leadership and team-management skills; ability to motivate and develop security staff.
• Excellent judgment, decision-making skills and calm demeanor under pressure.
• Strong observational skills and attention to detail; ability to identify risk proactively.
• Guest-focused mindset: balancing security control with Hyatt's high standards of guest service.
• High integrity, trustworthiness and commitment to confidentiality and safety.
• Basic computer and reporting skills; proficiency in incident‐report software, access log systems, spreadsheets.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.