Job Description

The Security / Fraud Specialist performs investigative and support functions for the Security and Fraud Department including, but not limited to preparing/updating management reports, maintaining customer files and correspondences, and researching, reviewing, and processing all levels of fraud case investigations.

RESPONSIBILITIES:

• Provide administrative support to the Security and Fraud Department: preparing/updating management reports, maintaining customer files and internal correspondences
• Review and prepare various reports for Senior Management
• Research, prepare and process all levels of fraud case investigations including intake investigation, interviewing, reporting and closing
• Work with law enforcement and legal counsel as necessary in regards to fraud investigations;
• Ensure a Risk Evaluation Form (REF) is completed on all fraud cases when required by regulation
• Preparation of fraud related charge-offs for review and approval by Security Officer
• Provide back-up to Security / Fraud Analyst in review of various fraud reports as necessary
• Intake and preparation of all Court Ordered Restitution payments;
• Respond to internal/external telephone inquiries for the Security and Fraud Department
• Acts as back-up to Corporate Security Officer or Fraud Investigations Manager on Security or Fraud related issues as needed
• Works on various projects as assigned

Qualifications

• High School Diploma or equivalent required
• Minimum of three (3) years of working in a Banking environment or
• Two (2) years working experience related to fraud/loss prevention investigations or two (2) years of law enforcement experience related to fraud investigations required
• Proficiency in Microsoft Office Products
• Strong analytical skills and ability to focus on details
• Strong Inter-personal skills
• Demonstrated ability to detect deception and identify fraud
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to work independently and as part of a team;
• Ability to multi-task and work in a fast-paced deadline driven environment.

KEY COMPETENCIES:

• Integrity
• Fraud Prevention Measures
• Problem resolution focused
• Compliance Accountability

Essential Functions:

• Sitting for extended periods of time.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data