Description

Columbus Regional Airport Authority is looking for a Communication Center Manager who wants to “Land Your Next Career”!

This is a key position in our Public Safety Division, Airport Police department that is responsible for managing prompt and accurate emergency and non- emergency communications team. The ideal candidate will be an exceptional listener with great attention to detail, be able to perform multiple tasks expeditiously, and simultaneously and have excellent organizational skills.

We have been striving to become leaders in airport security and safety since 1995. Our goal is to create a work environment that fosters pride, purpose, and individual achievement and exemplifies the core values of the Columbus Regional Airport Authority: Accountability, Innovation, and Respect.

Providing high-quality safety and customer service drives us to succeed in our daily work. Our agency has obtained accreditation from the Commission on Accreditation for Law Enforcement Agencies Inc. (CALEA) since 2005.

Your “Take Off” will be successful by doing the following with excellence:

• Supervises the work of assigned staff, including assigning and reviewing work, coaching and counseling, and conducting performance evaluations.
• Manages the Communication Center department in prioritizing projects, adjusting workflow, and collaborating with other departments on initiatives.
• Develops and initiates training and retraining for employees and customers on the use of various communication systems, platforms, protocols, and programs.
• Enforces and ensures compliance with departmental responsibilities regarding Public Safety and security rules, regulations and standard operating procedures, and responses to incident/accidents and emergencies; maintains proper procedures for criminal history and wanted persons databases, etc.
• Develops, implements, and evaluates work plans, programs, processes, systems, and procedures to achieve Authority and department strategic goals and objectives, including providing for an efficient, effective, and situationally aware airport communications center.
• Completes all required and informational federal, state, local, and organizational reports and audits, maintains files and records, including creating, executing, and analyzing audit reports, financial reports, and monthly productivity reports.
• Performs related work as required.

Requirements

Your “Landing” will be smooth if you meet the following requirements:

• Minimum five (5) years of experience in either a public safety or airport operating environment as a dispatcher, safety or law enforcement officer or supervisor, customer relations manager, or related role.
• Bachelor’s degree in business administration, aviation management, criminal justice, communications or a related field, or equivalent education and years of experience
• Must obtain and retain an Emergency Medical Dispatching certification
• Must possess and maintain a valid Ohio driver’s license, in good standing
• Supervisory experience in a collective bargaining unit environment, preferred.
• Successful completion of a basic public safety telecommunicator course as sponsored by a reputable communications or dispatching organization, preferred
• Association of Public Safety Communications Officials (APCO) or National Emergency Number Association (NINA) Manager or Supervisor certification, preferred.